With the appointment of Benedikt Schell as Chief Experience Officer (CXO), Daimler Financial Services AG is expanding its Board of Management by one new business field. In his role as CXO, Schell will assume immediate responsibility for expanding the digital business models of the financial and mobility service provider Daimler Financial Services, as well as for its global customer and digital strategy. The range of services offered by Daimler AG’s financial division extends from financing, leasing and insurance to digital mobility services, including car-sharing and ride-hailing.
“Today, we offer a range of financial products and mobility services. In the future, we want to create mobility experiences that fit consumers’ business and personal needs at any stage of their lives,” said Benedikt Schell. “In other words, our aim is to enable our private and business customers to take advantage of our full suite of services, including those from Daimler Commercial Vehicles and Mercedes-Benz Passenger Cars, easily, securely, intuitively and from any location. By digitizing our financing and mobility services, we can transform our business processes to meet the needs of current and future customers. ”
Jörg Lamparter: Head of Mobility Services
Jörg Lamparter, CEO of the moovel Group, recently assumed responsibility for all mobility services within Daimler Financial Services. This includes overseeing the brands car2go, moovel, and mytaxi, along with managing the company’s partnerships with Blacklane and FlixBus.
“With close to 15 million customers globally, Daimler Financial Services is one of the world’s leading mobility providers. In the future, we will continue to gear our mobility services entirely towards the needs of our customers, while intensifying our cooperation with government authorities to support ever-changing urban mobility demands,” stated Jörg Lamparter.
Klaus Entenmann: Strengthen leadership bench for future growth
In close coordination with Jörg Lamparter, Benedikt Schell, CXO at Daimler Financial Services, will oversee the expansion of digital services in financing and mobility. Both positions, Benedikt Schell as CXO (Chief Experience Officer) and Jörg Lamparter as Head of Mobility Services, are effective August 1, 2017 and will report directly to Klaus Entenmann, CEO of Daimler Financial Services AG.
Daimler Financial Services has experienced strong business results the first half of 2017. EBIT exceeded one billion euros (+15%) for the first time in company history, while new business increased by 19% to approximately 35 billion euros.
“We expect 2017 to be another record year,” stated Klaus Entenmann. “The organizational changes we have made, with the appointment of the new CXO and the bundling of our mobility services, will help us to further strengthen our position and continue to delight our customers in the future.”